Five Key Terms (at a glance)

1. Cancellations: Please give at least 48 hours’ notice if you need to cancel or reschedule a clean. Shorter notice may mean the visit is still chargeable.

2. Complaints: Any concerns or quality issues must be raised within 7 days of the clean. After that, the work is deemed acceptable and complete.

3. Payments: Invoices are due within 28 days of the invoice date unless otherwise agreed in writing.

4. Rolling Contracts: Contracts automatically renew annually unless 30 days’ written notice is given before the renewal date.

5. Client Responsibilities: Please ensure safe access, working equipment, and accurate site information so our team can complete the job safely and efficiently.

1. About this Agreement

These Terms and Conditions form the agreement between Aquamark Cleaning Limited (“the Company”) and you, “the Client”, for the cleaning and maintenance services described in your quotation, order, or agreement (“the Services”).

By accepting our quotation, issuing a purchase order, or allowing us to start work, you confirm your acceptance of these Terms.

2. Services and Scheduling

  • We’ll provide the Services as outlined in the agreed quotation or order.
  • Service dates are agreed in advance and may change due to weather, safety, or access restrictions.
  • Any changes to building layout, access, or scope of work may affect the schedule and price.
  • Any additional work requested will be charged at our applicable rates, following your written or verbal instruction.

3. Cancellations and Access

  • Please give at least 48 hours’ notice to cancel or reschedule a clean.
  • If notice is less than 48 hours’, or if our team cannot gain access on arrival, the full service charge may still apply.
  • If unsafe conditions, blocked access, or missing permissions prevent our team from working, we reserve the right to charge for time lost or costs incurred.
  • We’ll always do our best to reschedule where possible and work around reasonable site restrictions.

4. Complaints and Quality

  • We take pride in our work and aim for full customer satisfaction.
  • Any concerns or issues with the Services must be reported within 7 days of completion.
  • After 7 days, the Services will be deemed acceptable and complete.
  • We’ll investigate all genuine complaints promptly and, where appropriate, arrange to revisit or rectify the issue.
  • Please ensure that all work on site has been fully completed before raising any complaints. If our team is still on site, it may be that certain areas have not yet been attended to.

5. Charges and Payment

  • All prices are exclusive of VAT unless stated otherwise.
  • Invoices are due for payment within 28 days from the invoice date.
  • Late payment may incur interest of 5% above the Bank of England base rate until paid.
  • Persistent non-payment may result in suspended services until the account is settled.
  • All payments must be made in full, without deduction or set-off.

6. Client Responsibilities

To help us deliver a smooth and safe service, you agree to:

  • Provide safe, unobstructed access to all areas we’re scheduled to clean.
  • Maintain any on-site equipment (cradles, anchor points etc.) in full working order.
  • Provide all necessary permissions, passes, and safety information before each visit.
  • Inform us promptly of any building, access, or scheduling changes.

If we cannot carry out work due to inaccurate information or lack of access, the visit may still be chargeable.

7. Liability

  • We’ll always carry out our work with care in accordance with industry standards.
  • Our total liability for any claim will not exceed the total amount paid for the relevant service.
  • We’re not liable for indirect or consequential losses (such as loss of profit, goodwill, or business interruption).
  • We cannot be held responsible for delays caused by extreme weather, safety concerns, or other events beyond our control.

8. Terms and Renewal

  • Unless otherwise stated, contracts run for 12 months from the agreed start date.
  • Contracts renew automatically each year unless either party gives 30 days’ written notice prior to renewal.

9. Non-Solicitation

You agree not to directly employ or engage any member of Aquamark’s team who has been involved in your contract during the term or for 6 months after it ends. If this occurs, a fee equal to six months of that employees’ pay will apply.

10. General

  • These Terms form the entire agreement between us and replace any previous understandings.
  • We may update these Terms periodically – the latest version is always available on our website.
  • English law applied, and any disputes will be handled exclusively by the courts of England and Wales.
  • Both parties agree to act fairly and in good faith throughout the duration of the agreement.

Contact Details

Aquamark Cleaning Limited
 📍 SBC House, Restmor Way, Wallington, Surrey, SM6 7AH

🌐 www.aquamarkcleaning.co.uk

📧 info@aquamarkcleaning.co.uk