Every business goes through the process of outsourcing certain tasks. You might need a freelancer to help with an office task, or you might need a regular delivery partner. For businesses and facilities managers, outsourcing is a daily task, and you’ll probably need a dependable window cleaning team that can help you to maintain your London properties.
When hiring anyone from outside the company, some form of quality assurance is essential. That’s why Aquamark has invested in ISO9001 accreditation. This standard offers a seal of approval when it comes to service quality; you know that you’ll always get a great service, and a proactive response from our team.
What is ISO9001?
ISO9001 is a standard set up by the international standards organisation. It’s specifically concerned with service quality, and can be applied to practically any industry. Around the world, there are 1.1 million companies holding this certification, across different countries and continents.
The idea of ISO9001 is that it acts as a framework, so the specifics aren’t set in stone, but it ensures consistent quality. In order to comply, we have to have audited processes for quality assurance, and we need to have formally documented procedures for providing efficiency and dealing with problems.
In an era of ‘exceptional experience’, many companies claim to take clients’ concerns seriously. With this accreditation, we have bona fide proof.
What’s Involved?
At Aquamark, we participate fully in ISO9001 on an ongoing basis. The initial assessment takes around 6 months, but then, we’re locked in permanently.
We’re audited every 3 years to ensure that we meet the high standards of ISO9001, and we have to prove that we are committed to continual improvement. Aquamark also has to measure its service quality as part of its ongoing commitment to the standard.
Additionally, ISO9001 applies to our buildings, our training and our equipment. After all, it’s no good employing the best cleaners if the machines we use are out dated.
ISO9001 is the only standard that requires certification. To achieve this, the whole organisation needs to be engaged in providing a high level of quality, and it must be assessed by a UKAS accredited provider.
In our case, this includes the cleaning staff we employ, and it also includes the staff in the boardroom. Together, we are committed to delivering quality that sets us apart in the window cleaning industry.
Ongoing Success
Aquamark uses ISO9001 to prove our commitment to quality, and to position ourselves as a top provider of window cleaning services in London. We believe that our ISO9001 certification proves that we take our promises seriously, and are committed to the ongoing success of our clients. After all, we share in the benefits of that success.
If you need a new window cleaning partner, Aquamark would be pleased to provide more information on its certification and its achievements so far. Give us a call today, and a friendly member of our team will be pleased to help answer your questions.